• All patients are required to provide contact details; including address, telephone, and email to secure an appointment.

• All patients will complete a medical history form at their first appointment, this is necessary to inform the consultation and treatment planning process.

• All information will be treated as confidential and protected in accordance with Data Protection legislation.

• Patient information will not be shared with third parties without written permissions, and you will not receive unsolicited information from us. You should have a separate Privacy policy in-line with National regulations

• You may choose to remove yourself from our mailing list at any time, by unsubscribing.

Appointments

• You will be sent appointment reminders the day before your appointment, either by text or email.

• Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss with the practitioner. Many treatments are contraindicated if you are unwell; this includes colds, cold sores, or local skin infections.

• Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. No additional treatment is provided once the review period of 2-3 weeks has passed.

• (laser/IPL) treatment cannot be performed without a prior assessment.

• We reserve the right to decline to treat.

Payment

• You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.

• Payment is taken, in full at the time of treatment.

• The clinic accepts cash, or major debit and credit cards.

Cancellation

• Feel free to change or cancel your appointment. We do not charge a deposit but we keep your card details on file and charge 100% amount in case of No-Show or if the appointment is cancelled within 24 hours of the appointment time.

Children

• We do not treat children or young adults under the age of 14.

• Children or young adults between the age of 14 and 18 years old must be accompanied of a parent or legal guardian.

• Please do not bring children to the clinic ( terms where exceptions are made) e.g. ‘unless they are old enough to be left unsupervised. Please call and check first, there are circumstances when we cannot start reception and reserve the right to decline for safety and security reasons’.

• Children will not be allowed to accompany you into the treatment rooms.

Terms for special discounts/offers and vouchers

• Terms vary with each offer, please read them carefully

Treatment packages / Gif cards / Prepaid cards

• All of our treatment packages, gift cards and prepaid cards have to be redeemed within one year of the date of purchase.

If you have a complaint

• In the first instance please contact us either by telephone or email to let us know what your concerns are. If we can address these at the time we will endeavor to do so.

• We may need to make an appointment for you to be seen so that we can properly assess and document, listen and discuss.

• If your complaint cannot be managed informally, we will follow our formal complaints policy available (where?) this should be accessible without needing to request a copy, e.g. on your website, in clinic and by request sent directly.

Behaviour in and outside the Clinic

• Please do not bring food or drinks in disposable containers into the clinic

• Please observe the peaceful surroundings of the clinic and keep voices or noise to a minimum

• We are a friendly and professional team here to ensure a positive experience for all our clients and visitors. Abusive or aggressive behavior will not be tolerated

Non-Refund Policy for Events

We are committed to providing you with an exceptional experience, and as such, we have a strict non-refundable policy 48 hours before the event in place to ensure the highest level of service, quality, and preparation.